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fkrah support
Customer Support and Account Deletion
Contact fkrah support or request deletion of your account and associated data.
Contact customer support
For app support, account help, payment questions, learning content issues, or data requests, email info@fkrah.co.
Account deletion
Request deletion of your fkrah account
Steps to request deletion
- Send an email to info@fkrah.co with the subject line Account Deletion Request.
- Send the request from the email address used for your fkrah account whenever possible.
- If you cannot access that email address, include details that help us verify ownership.
Data deleted or anonymized
- Profile and contact details.
- Authentication data and active sessions.
- Learning activity, notes, flashcards, exam attempts, and support tickets where deletion is possible.
- Push notification device tokens.
Data we may keep
- Payment, accounting, refund, and transaction records required by law.
- Security, fraud prevention, dispute, or legal records when needed.
- Temporary backup copies until routine backup expiration.
Retention and processing time
We normally process verified deletion requests within 30 days. Backup copies may take up to 90 days to expire from routine backup systems. Retained records are kept only as long as needed for legal, security, payment, accounting, or dispute-resolution purposes.